Privacy Policy

Introduction

Procomm 360 ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including website design and development, CRM systems, payment processing solutions, marketing automation, and related business systems.

By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and business address
• Business information including company name, tax ID, and business license details
• Payment information and financial data for merchant applications
• Bank account and financial institution data accessed through third-party financial data providers (such as Plaid)
• Transaction history, account balances, and account holder information from linked financial accounts
• Login credentials for systems we develop or manage
• Communications you send to us
• Documents and files you upload through our platforms

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Cookies and similar tracking technologies
• Device identifiers and location data

Third-Party Information

We may receive information about you from third-party services, analytics providers, and business partners when you integrate or use services we provide.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Develop and implement custom business systems, CRM solutions, and websites
• Process payments and manage merchant applications
• Send invoices, payment reminders, and transactional communications
• Provide customer support and respond to inquiries
• Send marketing communications about our services (with your consent)
• Analyze usage patterns and optimize our services
• Comply with legal obligations and enforce our terms
• Prevent fraud and maintain security
• Personalize your experience with our services

Information Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, including payment processors, email service providers, hosting services, analytics providers, and development tools.

Business Partners

When you request merchant services or payment processing, we share necessary information with financial institutions and payment processors.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

SMS/Text Messaging (Twilio)

Opt-In and Consent

Receiving SMS/text messages from Procomm 360 is entirely optional and is not a condition of purchasing any goods or services. You must take a separate, affirmative action to opt in — such as checking an unchecked-by-default consent checkbox on one of our forms, or texting the keyword START to our number. By doing so, you provide your express written consent to receive text messages from Procomm 360 including transactional notifications (invoices, payment confirmations, payment reminders) and service updates.

For complete details on our SMS program including message types, frequency, opt-out instructions, and your rights, please see our dedicated SMS/Text Message Consent page.

Message Frequency and Charges

Message frequency varies based on your account activity and preferences. Standard message and data rates may apply as determined by your mobile carrier. We are not responsible for carrier charges.

Information Collected via SMS

When you opt in to SMS communications, we collect and store your mobile phone number, carrier information, and message interaction data. This information is used to deliver messages, improve our services, and comply with regulations.

Opt-Out Instructions

You may opt out of SMS messages at any time by:

• Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message
• Contacting us at admin@procomm360.com or (866) 405-5838
• Updating your communication preferences in your account settings

After opting out, you will receive a confirmation message and no further messages unless you re-opt in. Transactional messages related to active services may still be sent.

Help and Support

For help with SMS services, reply HELP to any message or contact us at admin@procomm360.com.

Third-Party Service Provider

We use Twilio as our SMS service provider. Your phone number and message data are processed by Twilio in accordance with their privacy policy. We do not share your information with Twilio for their marketing purposes.

Financial Data Access (Plaid)

Consent for Financial Data Collection

We use Plaid Inc. ("Plaid") to gather your financial data. By using our services that involve linking your financial accounts, you grant Procomm 360 and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

What Financial Data We Access

When you connect your financial accounts through Plaid, we may access:

• Account holder information (name, address, email, phone number)
• Account information (account name, type, and number)
• Account balances
• Transaction history (date, amount, description, category)
• Routing numbers for payment processing setup
• Institution name and identifiers

How We Use Financial Data

We use the financial data accessed through Plaid solely for the following purposes:

• Processing and facilitating merchant payment processing services
• Verifying bank account ownership and information
• Analyzing processing statements and providing cost-saving recommendations
• Setting up ACH transfers and recurring payment plans
• Complying with regulatory and anti-fraud obligations

Financial Data Sharing

We do not sell, rent, or trade your financial data to third parties for their marketing purposes. We may share your financial data only with:

• Payment processors and financial institutions necessary to provide our services
• Service providers who assist with fraud prevention and identity verification
• Law enforcement or regulatory bodies when required by law

Financial Data Retention and Deletion

We retain financial data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your financial data at any time by contacting us at admin@procomm360.com. Upon receiving a verified deletion request, we will delete your financial data within 30 days, except where retention is required by law.

Revoking Access

You may revoke our access to your financial accounts at any time by contacting us or disconnecting your account through the Plaid portal at my.plaid.com. Revoking access may limit our ability to provide certain services.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver targeted content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request a copy of your data in a portable format
• Object to processing of your information
• Withdraw consent where processing is based on consent
• Request deletion of your financial data
• Revoke access to linked financial accounts at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at admin@procomm360.com or call (866) 405-5838.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA, including:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email admin@procomm360.com with the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial and payment data may be retained longer to comply with tax and accounting requirements.

For detailed information about our retention periods by data type and our secure disposal procedures, please see our Data Retention & Disposal Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: